胡莹
湖南大学出版社, 978-7-5667-1098-7, 2017.09

Ying Hu, Ying Li, Xing Du
In: Marcus A., Wang W. (eds) Design, User Experience, and Usability: Theory, Methodology, and Management. DUXU 2017. Lecture Notes in Computer Science, vol 10288. Springer, Cham
Abstract. The era we are facing today, pushing design to the process of paradigm shift, the transformation of thinking is particularly important, so mindset shifting become an inevitable problem. In order to study the shifting of mindset, this research launched a “fair-themed” extending over 2 days’ work- shop. Four teams solving a service design problem in workshop have been studied, which providing us with the empirical observation of how teams change their mindset from industrial thinking to service thinking. Firstly, we find the trigger point and push point of mindset shifting, and then we examine the factors work on (spur, accelerate or delay) this process. Multiple, coordinated research methods, including spot observations, structured interviews, oral analysis were used. we would like to provide a reference for cultivating the interdisciplinary talents in the information era.

刊登期刊：《包装工程》

出版时间：2017年第10期

级别：中国艺术类核心期刊

作者：张婉琳，胡莹，季铁

内容摘要：

目的对数字技术推动下的环境公共服务领域的创新设计案例和设计方法进行研究。方法在对5个国外典型案例进行分析后,总结出环境公共服务创新设计的共同特点,在接下来的”新通道·三江源”青海水质监测案例研究中,通过观察和面对面访谈的方式,洞悉服务对象的需求,并同利益相关者开展对话来推动当地协同服务网络系统的构建。结论输出了以数字技术为基础的青海水环境公共服务系统,包括水质监测产品服务系统设计、本地服务平台和”水生态”服务网络系统,在案例研究和实践的基础上,最终提出了数字技术驱动下的”4open”设计方法