Ying Hu, Ying Li, Xing Du
In: Marcus A., Wang W. (eds) Design, User Experience, and Usability: Theory, Methodology, and Management. DUXU 2017. Lecture Notes in Computer Science, vol 10288. Springer, Cham
Abstract. The era we are facing today, pushing design to the process of paradigm shift, the transformation of thinking is particularly important, so mindset shifting become an inevitable problem. In order to study the shifting of mindset, this research launched a “fair-themed” extending over 2 days’ work- shop. Four teams solving a service design problem in workshop have been studied, which providing us with the empirical observation of how teams change their mindset from industrial thinking to service thinking. Firstly, we find the trigger point and push point of mindset shifting, and then we examine the factors work on (spur, accelerate or delay) this process. Multiple, coordinated research methods, including spot observations, structured interviews, oral analysis were used. we would like to provide a reference for cultivating the interdisciplinary talents in the information era.